PSR or Problem Step Recorder in windows 7 is a great little tool to record the steps to reproduce a problem in the computer. The captured data is stored in a MHTML document which is enclosed in a zip file. You can send the zip file to someone else who can help you fix the problem.
How do I use Problem Steps Recorder?
You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.
Notes
You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.
Notes
- When you record steps on your computer, anything you type will not be recorded. If what you type is an important part of recreating the problem you're trying to solve, use the comment feature described below to highlight where the problem is occurring.
Some programs, like a full-screen game, might not be captured accurately or might not provide useful details to a support professional.
- Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.
- Click Stop Record.
- In the Save as dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).
To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.
To send the problem steps in e‑mail
- After recording and saving a .zip file, click the help down arrow , and then click Send to E‑mail recipient. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it.
Note- You won't be able to click the Send to e‑mail recipient option until you've recorded and saved a file.
- You won't be able to click the Send to e‑mail recipient option until you've recorded and saved a file.